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Frequently Asked Questions
About
Are your candles sustainable?
Buy the glass once. Your Forever Vessel is made to stay on your shelf for years, so you only ever replace the refill.
Each refill is 100% aluminium. Once it's burnt down, clean out the empty refill and it can go in your kerbside recycling, again and again. Our boxes are recycled cardboard. Our goal is to become the world's first carbon-negative homeware brand, and we'll share our progress along the way.
Can I use a Tesoro refill in another holder, or another candle in my vessel?
No. Our refills and Forever Vessels are designed and safety-tested together, so please always use them as a pair. Using either with anything else could overheat and cause injury or fire.
Can I recycle my refill and packaging?
Yes and yes. Once your candle has burnt down and cooled, give the empty refill a quick clean and recycle it with your cans. Please only recycle refills that are empty and clean, not ones with wax still inside. Our boxes are recycled cardboard, so they go straight in with your paper.
Can I use Tesoro candles if I have allergies?
Every fragrance's allergens are listed on its product page and in our Safety Data Sheets.
If you're sensitive to a particular ingredient, drop us a line before you order and we'll happily check for you.
Do I need the Forever Vessel to use a refill?
Yes, and that's the beauty of it. Each Tesoro refill is made to sit inside our glass Forever Vessel, which holds it safely and keeps the heat away from your surfaces. Please never burn a refill on its own.
New to Tesoro? Start with the Candle Starter Set (£37): your Forever Vessel plus your first scent. After that, every refill is £23 and slips straight in.
Do you work with hotels, spas and businesses?
Yes, and we'd love to hear from you. We create refillable candles for boutique hotels, spas and studios, plus gift sets for guests, clients and teams.
Your Forever Vessel is made to last for years, and each refill gives you 50–60 hours of glow.
For the best burn, let the wax melt right across the surface the first time you light it (usually 2–3 hours). After that, burn for no more than 4 hours at a time.
How do I swap to a new scent?
Once your candle has burned down, let it cool completely. Lift out the empty refill, give it a quick rinse and pop it in your recycling with your cans. Drop in your next scent, light it, and the room feels brand new.
No scraping out old wax, no washing up.
How should I care for my candle?
Only ever use a Tesoro refill in a Tesoro Forever Vessel, to prevent the risk of serious injury or fire.
Trim the wick to about 5mm before each light, burn on a heat-resistant surface away from draughts, and never leave a lit candle unattended.
Is Tesoro vegan and cruelty free?
Yes, we use vegan and cruelty free ingredients in our products.
We continuously look for opportunities to improve our supply chain where possible to ensure we are as ethical and sustainable as possible.
Where are you based?
We're a female-led British brand, and every Tesoro candle is hand-poured in the UK.
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