Get in touch

Questions about a scent, an order or a gift? Email harmi@tesoro.shop or use the form below and we'll get back to you.

Hotels, spas and businesses: ask us about trade pricing.

Want to see the vessels in real homes? Say hi on Instagram @tesorohomeuk.

Frequently asked questions

Orders
Can I add a gift message?

Of course. Write your message in the "Note" box in your basket and we'll include it with the order.

Can I cancel my order?

Yes. Email us as soon as you can. If it hasn't shipped, we'll cancel it and refund you in full. If it's already on its way, you can return it under our 14-day policy.

Can I change my order?

Get in touch as soon as you can and we'll do our best to make the change before it ships.

Can I change the delivery address?

Let us know straight away. If your order hasn't shipped yet, we'll update it for you.

How do I track my order?

Your dispatch email has a tracking link. If anything looks wrong, get in touch and we'll chase it for you.

Something in my order isn't right.

We're sorry. Please get in touch with a photo of what you received and we'll put it right.

Part of my order is missing.

Please get in touch with a photo of everything that arrived and we'll sort it quickly.

What if I'm not happy with my Tesoro candle?

We want you to love every candle. If something's not right, tell us and we'll do everything we can to fix it.