Buy the glass once. Your Forever Vessel is made to stay on your shelf for years, so you only ever replace the refill.
Each refill is 100% aluminium. Once it's burnt down, clean out the empty refill and it can go in your kerbside recycling, again and again. Our boxes are recycled cardboard. Our goal is to become the world's first carbon-negative homeware brand, and we'll share our progress along the way.
Can I use a Tesoro refill in another holder, or another candle in my vessel?
No. Our refills and Forever Vessels are designed and safety-tested together, so please always use them as a pair. Using either with anything else could overheat and cause injury or fire.
Can I recycle my refill and packaging?
Yes and yes. Once your candle has burnt down and cooled, give the empty refill a quick clean and recycle it with your cans. Please only recycle refills that are empty and clean, not ones with wax still inside. Our boxes are recycled cardboard, so they go straight in with your paper.
Can I use Tesoro candles if I have allergies?
Every fragrance's allergens are listed on its product page and in our Safety Data Sheets.
If you're sensitive to a particular ingredient, drop us a line before you order and we'll happily check for you.
Do I need the Forever Vessel to use a refill?
Yes, and that's the beauty of it. Each Tesoro refill is made to sit inside our glass Forever Vessel, which holds it safely and keeps the heat away from your surfaces. Please never burn a refill on its own.
New to Tesoro? Start with the Candle Starter Set (£37): your Forever Vessel plus your first scent. After that, every refill is £23 and slips straight in.
Do you work with hotels, spas and businesses?
Yes, and we'd love to hear from you. We create refillable candles for boutique hotels, spas and studios, plus gift sets for guests, clients and teams.
Your Forever Vessel is made to last for years, and each refill gives you 50–60 hours of glow.
For the best burn, let the wax melt right across the surface the first time you light it (usually 2–3 hours). After that, burn for no more than 4 hours at a time.
How do I swap to a new scent?
Once your candle has burned down, let it cool completely. Lift out the empty refill, give it a quick rinse and pop it in your recycling with your cans. Drop in your next scent, light it, and the room feels brand new.
No scraping out old wax, no washing up.
How should I care for my candle?
Only ever use a Tesoro refill in a Tesoro Forever Vessel, to prevent the risk of serious injury or fire.
Trim the wick to about 5mm before each light, burn on a heat-resistant surface away from draughts, and never leave a lit candle unattended.
Is Tesoro vegan and cruelty free?
Yes, we use vegan and cruelty free ingredients in our products.
We continuously look for opportunities to improve our supply chain where possible to ensure we are as ethical and sustainable as possible.
Where are you based?
We're a female-led British brand, and every Tesoro candle is hand-poured in the UK.
Delivery & Returns
Do you ship internationally?
Currently, we only ship within the UK. However, we're working on expanding our shipping options soon.
How long does delivery take, and how much is it?
We pack your order as soon as it comes in and send it Royal Mail 48 Tracked, so it usually arrives in 2–4 working days (excluding bank holidays).
Delivery is £4, or free on orders of £35 or more.
What is your return policy?
You can return anything within 14 days of receiving it, including sale items, without giving a reason. Just email us to let us know, then send it back within 14 days of that.
Once it arrives, we'll refund the price and the standard delivery charge within 14 days. Return postage is yours to cover unless the item is faulty. If a candle has been lit or used, we may reduce the refund to reflect that.
Arrived damaged or faulty? Send us a photo and we'll replace it or refund you in full, including postage.
Orders
Can I add a gift message?
Of course. Write your message in the "Note" box in your basket and we'll include it with the order.
Can I cancel my order?
Yes. Email us as soon as you can. If it hasn't shipped, we'll cancel it and refund you in full. If it's already on its way, you can return it under our 14-day policy.
Can I change my order?
Get in touch as soon as you can and we'll do our best to make the change before it ships.
Can I change the delivery address?
Let us know straight away. If your order hasn't shipped yet, we'll update it for you.
How do I track my order?
Your dispatch email has a tracking link. If anything looks wrong, get in touch and we'll chase it for you.
Something in my order isn't right.
We're sorry. Please get in touch with a photo of what you received and we'll put it right.
Part of my order is missing.
Please get in touch with a photo of everything that arrived and we'll sort it quickly.
What if I'm not happy with my Tesoro candle?
We want you to love every candle. If something's not right, tell us and we'll do everything we can to fix it.
STILL HAVE QUESTIONS?
Get in Touch.
We would love to connect with you. Please reach out via email or message using the details provided.
